Portfolio Brand Kit
Research~
CSM & UX tactics, with a ssside of investigation.
I use behavioral insights to uncover what audiences actually need. This research directly supports efficient project management, consistent customer success, and straightforward design, whist also satisfying my inquisitive nature.
Skills
Survey Design
User Interviewing
Persona Development
Contextual Inquiry
A/B Testing
Card Sorting & Tree Testing
Journey Mapping
Competitive Analysis
